Leads to certification
Certification / Management
Diploma in Event Management
The eHotelier Diploma in Event Management delivers the skills and knowledge required to succeed as a professional in an Event Management role.
The certification is delivered through a series of online training courses. Courses consist of the core competencies of event operations and four elective topics covering key skills, general knowledge and associated soft skills.
The Diploma requires completing a case study, also located in this course.
Curriculum content
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Event concepts are explored in this course to refine and develop them into something that can be made operational. Skills required include brainstorming, innovative thinking with an eye toward the implementation of new ideas through experimentation or analysis, as well as project management skills for managing the process from beginning until the end. The outcome is more than just inspiration- it's actionable insight. Whether you work for a large or small event management company, the skills needed to perform your job functions will continue to be relevant. This course is designed so that workers in all industries can benefit from its content even if they do not have any background knowledge about how things operate at an organisation level Maintaining diversity while also remaining sensitive toward individual cultures requires ongoing learning and adapting according to different contexts.
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Event feasibility is an important concept to determine before you plan your next big event. It will help ensure that the performance outcomes, skills, and knowledge required for assessing the viability of proposed events are available in order to develop recommendations as well models on how they should be run going forward. This course includes knowing the different kinds of logistics support needed at each stage throughout the planning process (e..g., initial concept development). The course covers all these topics so make sure it's included when considering whether or not certain types of events could work together successfully with other organizations across sectors such as tourism, hospitality, etc. Event managers are responsible for making a range of strategic decisions when it comes to events. The course will help them understand some important principles and apply what they learn in their work, whether at an organisation organizing its own conferences or ones that contract out services like venue selection.
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Events are complex and intricate. They require a variety of skills to plan, execute or evaluate an event with accuracy; this course covers all aspects required for assessing such requirements as well as developing detailed plans that guide different aspects in managing events effectively from start to finish. Event management skills are in demand for events of all forms, and they can be coordinated across many industries. These include the tourism, and hospitality industry, as well as sports venues or organisations that organise their own events.
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Conference programs are an excellent way for businesses to promote their brands, identify new business partners and audiences with similar interests, and build networks within other industries. This course will provide learners with detailed knowledge about various conference formats, which includes understanding how they differ based on industry context. The lessons also help you obtain sound knowledge on creating conference programs with significant business components that address learning needs in your field or industry.
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Are you looking for the perfect venue or site for your next event? Then this course is for you! In this course, you'll learn how to analyse event plans to determine venue or site requirements, develop selection specifications, and assess, choose and contract venues or sites. This course is relevant to diverse events coordinated in many industry contexts, including the tourism, hospitality, sport, cultural and community sectors. So if you're looking for a helpful, trustworthy and inspiring course that will teach you everything you need to know about selecting event venues and sites, look no further!
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The course teaches you how to plan an event with meticulous attention and care while also providing knowledge on what's required for each stage to make things go as smoothly as possible. You'll learn skills like planning meetings, understanding budgeting processes/cost calculations, including labour rates, and identifying workflow risks that could arise during the production process, all before finally being able put it all together. This course is relevant to diverse events coordinated in many industry contexts, including the tourism, hospitality, sport, cultural and community sectors. It applies to workers responsible for making a range of operational decisions. They may work in event management companies, venues, or organisations that organise their own events.
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Event infrastructure and facilities are an integral part of any event. Without them, you may have a beautiful space but it will be impossible for guests to experience everything that your facility has in store! This course teaches students about performance outcomes as well as skills needed when managing their own events with no pre-existing resources at hand - which makes this knowledge invaluable not only across industries like tourism or hospitality but also in sports coaching circles where venues must provide all sports event infrastructures (SEIs) necessary during match days. It applies to workers who operate independently and are responsible for making a range of operational decisions. They may work in event management companies, in event venues, or in organisations that organise their own events.
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Management and coordination of on-site operational activities for events can be challenging. This course will provide you with the skills to manage any type or size of event from start to end in an efficient manner. You'll learn how best practice affects all aspects, including setup, execution, and the conclusion of any event, up until its evaluation. Event managers are responsible for the day-to-day responsibilities involved in running events. They make decisions on budgets, schedules, and locations while working with other stakeholders, such as sponsors or performers who may have specific needs regarding their appearance at an event. In this course, we'll show how you can take your skills beyond just being able to plan great occasions because there is more than one aspect that must be considered.
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In today's competitive business landscape, managing finances is more important than ever. As the hotel leader, you play a critical role in ensuring that your hotel operates within budget, maximizes profits, and provides the best possible experience for your guests. This course will equip you with the tools and knowledge to prepare and monitor budgets effectively, evaluate financial performance, and make data-driven decisions. By the end of this course, you will have the confidence and expertise to achieve long-term success and overcome financial challenges. Learning Outcomes: Prepare budget information - Determine and confirm the scope and nature of required budgets. - Identify, access and interpret data and data sources required for budget preparation. - Analyse internal and external factors for potential impact on the budget. - Provide opportunities for colleagues to contribute to the budget planning process. Prepare budget - Draft budget based on analysis of all available information. - Estimate income and expenditure and support with valid, reliable and relevant information. - Reflect organisational objectives within draft budget. - Assess and present options and recommendations in a clear format. - Circulate draft budget to colleagues and managers for input. Finalise budget - Negotiate budget according to organisational policies and procedures. - Agree on and incorporate modifications. - Complete the final budget in a clear format within designated timelines. - Inform colleagues of final budget decisions and application within the relevant work areas, including reporting and financial management responsibilities. Monitor and review budget - Regularly review budget to assess actual performance against estimated performance and prepare accurate financial reports. - Incorporate all financial commitments into budget and budget reports. - Investigate and take appropriate action on significant deviations. - Analyse changes in internal and external environment and make necessary adjustments. - Collect and record relevant information to assist in future budget preparation.
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This course will teach you how to successfully manage physical assets for your company, including maintaining an inventory of each item, and making sure they're in good condition. You'll also learn about acquiring new ones when needed. It applies to senior managers who operate with significant autonomy and are responsible for making various strategic management decisions. The course applies to all tourism, travel, hospitality and event sectors.
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You can be successful in any meeting if you know how to manage it. This course will teach all the skills and knowledge required for chairing meetings and overseeing preparation processes like preparing minutes or drafting reports. The course applies to individuals in various work environments who are required to organise and manage meetings within their workplace. These individuals may work as senior administrative staff or may be individuals responsible for conducting and chairing meetings in the workplace.
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This unit is ideal for professionals looking to take their risk analysis and project management skills to the next level. By completing this course, you will be able to demonstrate your ability to identify unpredictable problems and create solutions using information from a range of sources. With this course, you will be able to identify potential risks associated with individual projects or operations more effectively and confidently. By completing this course, you can better understand risk management and project management to make informed decisions that lead to successful outcomes.
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A professional presentation is important for hoteliers as it is crucial in effectively conveying information, influencing and motivating audiences, making informed decisions, and promoting the hotel's products or services. As a hotelier, you often need to deliver presentations to various stakeholders, including guests, colleagues, and potential business partners. A well-prepared and confidently delivered presentation can create a positive impression, build trust, and contribute to the success of the hotel business. Learning Outcomes: Prepare a Presentation Plan and document presentation approach and intended outcomes. Choose presentation strategies, format and delivery methods that match the characteristics of the target audience, location, resources and personnel needed. Select presentation aids, materials and techniques that suit the format and purpose of the presentation and will enhance the audience's understanding of key concepts and central ideas. Brief others involved in the presentation on their roles/responsibilities within the presentation. Select techniques to evaluate presentation effectiveness. Deliver a presentation Explain and discuss desired outcomes of the presentation with the target audience. Use presentation aids, materials, and examples to help the target audience understand key concepts and central ideas. Monitor non-verbal and verbal communication of participants to promote the attainment of presentation outcomes. Use persuasive communication techniques to secure audience interest. Provide opportunities for participants to seek clarification on central ideas and concepts and adjust the presentation to meet participant needs and preferences. Summarise key concepts and ideas at strategic points to facilitate participant understanding. Review the presentation Implement techniques to review the effectiveness of the presentation. Seek and discuss reactions to the presentation from participants or key personnel involved in the presentation. Utilise feedback from the audience or from key personnel involved in the presentation to make changes to the central ideas presented.
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Welcome to our course on Operational Planning for Hotel Professionals! In this course, we will equip you with the essential knowledge and skills to excel in the dynamic and ever-evolving hospitality industry. Whether you are a seasoned hotel professional seeking to enhance your operational planning capabilities or an aspiring hotel manager eager to learn the ropes, this course meets your needs. Throughout this course, you will embark on a journey of discovery and growth, exploring the intricacies of operational planning and its significance in the hospitality sector. We understand the demands and challenges that hotel professionals face every day, and our goal is to provide you with practical strategies and insights that you can implement immediately in your workplace. Learning Outcomes: Establish operational plan Research, analyse and document resource requirements Develop an operational plan in consultation with, and with approval from, relevant stakeholders Develop contingencies for an operational plan Explain the plan to relevant work teams Manage resource acquisition Confirm that employees are recruited and inducted according to the organisation’s human resources management policies, practices and procedures. Confirm that physical resources and services are acquired according to the organisation’s policies, practices and procedures. Identify and incorporate requirements for intellectual property rights and responsibilities related to the acquisition of resources. Monitor and review operational performance. Assess the progress of the operational plan in achieving profit and productivity plans and targets. Identify areas of under-performance, recommend solutions and rectify the situation. Plan and implement relevant processes for ongoing monitoring and confirm that support is provided for individuals and teams. Negotiate recommendations for variations to operational plans and gain approval from designated persons.
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If you want to take your business to the next level, this course on developing and implementing business plans is for you. This unit will teach you the skills and knowledge required to lead a successful business operation, covering everything from developing the initial business plan to putting it into action. This unit is ideal for individuals running an organisation or playing a key role in its success. You'll learn how to oversee the work of teams and other managers, ensuring everyone is working towards the same goals. By the end of this unit, you'll be confident in your ability to take your business to new heights.
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You are expected to provide your answers in the same format and level of detail that you would to the owners or your current General Manager. The expectation is that you provide no less than 200 words per question, backed up by spreadsheets and presentation slides where appropriate, you may upload attachments as part of your submission. Answers that do not meet the minimum requirements will be marked accordingly and you will be required to resubmit your answers. You may draw on your experience, the courses you have studied and your current colleagues to complete your answers, comparisons with your current hotel are encouraged and highly desirable. Good luck and please use the chat function if you require assistance! Please provide an initial outline plan on the potential scope and scale of the sports festival. You may submit a single presentation covering all questions if you wish.